Return, Replacements & Refund Policy

Our artworks are customized for you and delivered with utmost care. Your satisfaction is guaranteed.

REPLACEMENTS:
In an unlikely event of damages during delivery, artwork having quality issue or wrong artwork delivered to you, it is eligible for free replacement. Customer shall inform RKDart about the damaged artwork, quality issue or wrong artwork within 48 hours of delivery along the photos of artwork showing the issue as a proof. RKDart shall not be liable to replace the artwork or refund the money if RKDart is informed after completion of 48 hours from the time of delivery.

RETURNS:
If you are not satisfied with the quality, we are happy to accept the return and make a refund. Please inform us within 5 days of delivery.

PLEASE NOTE: Returns apply only to art print items. Custom Photo frame items (where customer uploads his/her own picture and we print, frame as per order) and framed original artworks are not eligible for returns. Unframed original artworks can be returned.
Also, the Cash on Delivery (CoD) orders are not eligible for returns.

Customer is required to ship the artworks to us at our return shipping address. To be eligible for refund, the returned artwork RKDart receives should be in new condition, exactly as it was delivered to you.

Upon receipt of the returned RKDart will ascertain the condition of the artwork prior to issuing refund/replacement. The artwork will not be eligible for refund in case further damages are found.

Please refer to section 5 of terms of use for detailed procedures and policy.

Order Cancellation Policy
Our artwork is customized as per your order. The production process starts as soon as you place the order. We are unable to cancel your order after the payment is made and you receive the confirmation.
However, we are happy to cancel the order for you before our production process begins, which is typically within an hour of you placing an order. In case you wish to cancel please call/write back to us as soon as possible, and we can let you know if the order can be cancelled.

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